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Welcome to Our Craft Addictions. I’m a US Seller located in Oregon, near Mt Hood. I’m happy to be sharing my love of diamond painting with you. Warning: These are very addictive ? Please read through the following information before your first purchase and don’t hesitate to ask if you have any questions. Shipping….. -I try to send out all orders within 24-48 hours. -Your tracking number will arrive in your email. – I ship through USPS First Class. It usually takes packages 1-3 days to arrive. Orders over one pound will be shipped through Pirate Ship which is 1-3 Day shipping. -I often use holiday themed packaging. If you prefer non-holiday packaging, let me know in a message with your order. -if you prefer your order to be packaged using recycled packaging, I am more than happy to accommodate. Please let me know as you place your order. ***Please keep in mind….. – Please make sure to read each title (Directly under the first photo), it will have the measurements, full or partial and the shape of the diamond drill. – When your purchasing a full drill, the larger the canvas, the more detail you will see when the picture is completed. The smaller sizes have less detail, although are great while learning or you need a project that you can complete in less time. -The size listed is the size of the entire canvas which INCLUDES the border with the symbol Key. If you would like the exact measurements of a specific diamond painting, please send me a message and ask before you purchase the item. I’m happy to pull that design from my inventory and hand measure it for you. -Centimeters are used while measuring. One inch equals 0.39cm. 50cm equals approx. 20” Most listings have photos that will give you an visual idea of sizes. -The drill area is the area that is covered in diamond drills. A full drill has the diamonds covering the entire canvas print from corner to corner. Drill kits vary, but all tools are included. If you have specific needs such as tweezers, multi-tip pens or a different style of tray, please let me know. I often have these on hand and will send them to for no additional charge. -Frames are NOT included, unless the title states otherwise TIPS: – I have both round and square drill (Diamond) paintings available to purchase. If your looking for a specific drill shape, you can find them in the description as well as the store sections. – I also have a variety of full drill and partial drill paintings. – Always place the drills with the flat sides down. – The difference between full and partial drills is the diamond coverage on each painting. A full drill will have diamonds covering the entire painting. A partial drill will only cover some areas of the painting and the parts not covered in drills will have the design printed on it. – Beginners, I would recommend starting with partial round drill paintings. – For more challenging diamond paintings I would recommend square full drill paintings. – Please check my store often, I add new styles weekly and sometimes daily. I now have over 1,000 designs to choose from. – If there is static in your drills, cut a small fabric softener sheet and put it with your drills. – Canvas’s can easily be flattened out by rolling them in the opposite direction of the folds and/or placing it under a heavy book overnight. -Bubbles on the canvas can be easily removed by lightly poking them with a needle and then pressing them down. -Keep in mind that diamond paintings create pixelated images. The larger the size, the more detail you will get. After you complete your project, stand a few feet away from it for the best viewing. ***Missing Diamond Drills Policy Please inventory your items within 7 day’s of receiving your purchase. If you are short any diamond drills you must contact me within days 7 of delivery. This policy has been created to prevent abuse of diamond drill replacements which is quite costly. Once I have verified the missing drills, I will get them sent out right away. Please remember that diamond drills of a specific color may vary due to the dye lots. Refund Policy…. -If you are unhappy with your purchase please message me with 7 days of receiving your purchase. -I do accept returns and I will refund your account as soon as the item is returned to me. -As per Etsy policies, the items must be returned in the same condition as it was received. Things to check when your package arrives…. -inventory your drill packages. -I recommend testing the strength of the adhesive to ensure your happy with it. -Make sure that you are happy with the image that you purchased. ? Corinne